At our handmade jewellery store, every piece is carefully crafted and quality-checked before dispatch. We want you to be happy with your purchase and will do our best to assist you if there is an issue.
We offer exchanges only for products that are damaged, defective, or incorrectly delivered.
To request an exchange, please contact us within 48 hours of receiving your order and share clear photos of the product and packaging.
Once the issue is verified, we will arrange a replacement or exchange, subject to product availability.
As our jewellery is handmade and often made in limited quantities, we do not accept returns for:
Change of mind
Personal preference
Colour variations due to screen settings
Incorrect orders placed by the customer
If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery with photographs and your order details.
After verification, we will provide a replacement or suitable resolution.
To be eligible for an exchange:
The product must be unused and in its original condition.
Original packaging must be retained.
The request must be made within 48 hours of delivery.
Refunds are provided only in cases where a replacement is not available for a verified damaged or incorrect product.
Approved refunds will be processed through the original payment method within 7–10 business days.
For any return, exchange, or product-related concerns, please contact us with your order number and details. We are committed to resolving your concerns as quickly as possible.
Thank you for supporting our handmade jewellery business.
Email us: gtabohra@gmail.com
ORDER ABOVE 1999 In India
