1. Are your jewellery pieces handmade?

Yes, all our jewellery pieces are carefully handmade with attention to detail and craftsmanship.

2. What materials do you use?

We use quality beads, stones, pearls, metal findings, and other jewellery-making materials depending on the design. Material details are mentioned in each product description whenever applicable.

3. Do the products look exactly like the photos?

We make every effort to display our products accurately. However, slight variations in colour may occur due to lighting and screen settings.

4. How long does shipping take?

Orders are usually processed within 1–3 business days and delivered within 4–7 business days, depending on your location.

5. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on location and shipping service availability. Please check at checkout.

6. Can I track my order?

Yes. Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp.

7. Do you accept returns?

We do not accept returns for change of mind or personal preference. Please refer to our Return & Exchange Policy for complete details.

8. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and provide a suitable solution.

9. How should I care for my jewellery?

• Keep away from water, perfume, and chemicals.

• Store in an airtight pouch or box.

• Wipe with a soft cloth after use.

• Avoid rough handling and direct sunlight.

10. Is handmade jewellery suitable for gifting?

Absolutely. Our handmade jewellery makes a thoughtful gift for birthdays, anniversaries, festivals, weddings, and special occasions.

11. Do you take custom orders?

Custom order availability may vary. Please contact us with your requirements, and we will let you know if customization is possible.

12. How can I contact you?

You can reach us through the contact details provided on our website, Instagram page, WhatsApp, or email. We are happy to assist you with any questions.